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Cancellation Fee Policy
The Hideaway Beauty values our customers and their busy schedules. To ensure the smooth operation of our services, we have implemented strict policies for cancellations and no-shows. We kindly request that clients provide a minimum of 24 hours advance notice for cancellations, allowing us to accommodate waitlisted clients and protect the time of our service professionals. Late cancellations, defined as cancellations made with less than 24 hours notice, will incur a $50 cancellation fee. In the case of a no-call, no-show, the client will be charged 100% of the scheduled services. Clients who have had more than one no-show appointment may be required to make a deposit for future bookings in order to secure their appointment. We understand that unforeseen emergencies may arise, and we appreciate your understanding and cooperation in extending the same courtesy to our service professionals and other clients.
Refund And Exchange Policies
Services - No refunds or exchanges are available for services that have been performed or products that have been used. Clients assume their own risk when receiving services, as satisfaction is subjective and our staff deserves compensation for their time and product usage. Individual experiences may vary due to biological differences. By accepting and attending appointments, clients acknowledge the risks associated with all services.
Products - Refunds are only available for unopened and unused products within a two-week period from the date of purchase. Opened products cannot be returned or refunded.